Last Updated: July 30, 2026

At NUROTAB, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

Overview

This Return & Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds may be requested for purchases made through NUROTAB.

By placing an order on our website, you agree to the terms outlined in this policy.

Return Eligibility

To help ensure product quality and customer safety, returns are only accepted in limited circumstances.

You may be eligible for a return or replacement if:

  • You received the wrong item.
  • Your order arrived damaged during transit.
  • The item was missing from your shipment.
  • The product arrived with a manufacturing defect.
  • The item was delivered in error.

To be eligible, you must contact us within 48 hours of receiving your order.

Non-Returnable Items

For safety, hygiene, and quality assurance reasons, we generally cannot accept returns of products that have been:

  • Used or partially consumed.
  • Damaged after delivery due to improper handling.
  • Returned without prior authorization.
  • Returned outside the applicable return period.

Products must remain in their original packaging whenever possible.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact our customer support team as soon as possible.

To help us resolve the issue quickly, please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging.
  • Any relevant shipping information.

Once reviewed, we will determine the most appropriate resolution, which may include a replacement, store credit, or refund where applicable.

Refund Process

Approved refunds will be processed using the original payment method whenever possible.

Please note:

  • Refund processing times may vary depending on your payment provider.
  • Shipping fees are generally non-refundable unless the error was caused by us.
  • Partial refunds may be issued in certain circumstances where appropriate.

Customers will receive confirmation once a refund has been initiated.

Order Cancellations

Orders may be cancelled before they have entered processing or shipment.

If your order has already been processed or dispatched, cancellation may no longer be possible.

If you need to cancel an order, please contact our support team immediately after placing your order.

Lost or Delayed Shipments

Delivery times may occasionally be affected by weather conditions, transportation delays, customs processing, or other circumstances beyond our control.

If your shipment appears delayed or cannot be located, please contact us. We will work with the shipping carrier to investigate the issue and keep you informed throughout the process.

Exchanges

Where available, eligible products may be exchanged for the correct item if:

  • An incorrect product was delivered.
  • A product arrived damaged.
  • An item contains a verified manufacturing defect.

Exchange requests are reviewed individually.

Return Authorization

Please do not send products back without first contacting our customer support team.

Unauthorized returns may be delayed or declined.

If a return is approved, we will provide instructions for completing the return process.

Inspection of Returned Items

All returned products are inspected upon arrival.

Returns that do not meet the conditions outlined in this policy may not qualify for a refund or replacement.

Customer Responsibilities

Customers are responsible for:

  • Reviewing their order before checkout.
  • Providing accurate shipping information.
  • Inspecting their package upon delivery.
  • Contacting us promptly if any issues arise.

Quality Commitment

We are committed to providing quality products sourced through reputable pharmaceutical supply channels.

Every order is carefully prepared to help ensure accuracy, quality, and customer satisfaction.

Changes to This Policy

NUROTAB reserves the right to update or modify this Return & Refund Policy at any time.

Any changes become effective immediately upon publication on this page.

We encourage customers to review this policy periodically.

Contact Us

If you have any questions regarding returns, refunds, or replacements, our customer support team is here to help.
Email: info@nurotab.com
Website: www.nurotab.com

Thank you for choosing NUROTAB. We appreciate your trust and remain committed to providing quality products, reliable service, and a positive customer experience.